Player support

Experiencing problems? Stuck on a level? Found a weird bug?
Write us and we'll do our best to figure out how to help you.

FREQUENTLY ASKED QUESTIONS

Hi there! We are a team of game developers from Uruguay (South America), we love what we do and are huge fans of fantasy, sci-fi and pop culture. We also have a penchant for including tons of silly jokes and easter eggs in our games.
Turn your device off and on, make sure it has an Internet connection, start the game, go to the Hero Room and click on the “Restore” button.
Unless something goes very, VERY wrong, the app stores never charges you twice for the same item. Just try restarting your device and making sure you are logged in to your app store with the same email account you used to purchase the game. If you are a Google Play user, you can check all your purchases using the Google Wallet, it’s free and safe to use.
There are many possible reasons why a device gets banned. It’s not only due to hardware issues, some Android versions are so customised that the game simply can’t run correctly. We prefer to spare our fans from purchasing a game that is not going to run while we try to fix the problem. We are sorry for this and thank you all for your patience.
As long as you like our games, we will make them. But we will also release different titles and try new things.
If it's a support issue, you should use the form on the right we will try to assist you as soon as possible. You can also contact us through our Twitter, Facebook or register in or forum (https://www.ironhidegames.com/forums/index.php)

Can't find an answer?

Send us a support ticket

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